Financial Protection For Your Holiday

ATOL

In the unlikely event of our insolvency, flight-inclusive holidays operated by CTC Cycling Holidays and Tours Ltd are protected under our Air Travel Organisers' License number 5613. When you buy an ATOL protected flight or flight-inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.

We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contact to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).

If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable).

You also agree that any such claims may be re- assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

For more information about financial protection and the ATOL certificate, please go to www.atol.org.uk/ATOLCertificate.

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ABTOT

Holidays that do not include an inclusive flight content are protected by our bonding arrangement with ABTOT, membership number 5102. The Association of Bonded Travel Organisers Trust Limited (ABTOT) provides financial protection under the Package Travel, Package Holidays and Package Tours Regulations 1992 for CTC Cycling Holidays & Tours Ltd, and in the event of our insolvency, protection is provided for the following:

  • 1. Non-flight packages commencing in and returning to the UK;
  • 2. Non-flight packages commencing and returning to a country other than the UK; and
  • 3. Flight-inclusive packages that commence outside of the UK, which are sold to customers outside of the UK.

1, 2 and 3 provides for a refund in the event you have not yet travelled. 1 and 3 provides for repatriation. Please note that bookings made outside the UK are protected by ABTOT only when purchased directly with CTC Cycling Holidays & Tours Ltd.

For more information about ABTOT, go to www.abtot.com.

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ABTA

We are a member of ABTA which means you have the benefit of ABTA's assistance and Code of Conduct. The travel arrangements you buy from us aren't covered by ABTA's scheme of financial protection.

For more information about ABTA's assistance and Code of Conduct, go to www.abta.com.

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